Order Processing
Orders are processed within 2 business days after payment is received, excluding weekends and holidays. Processing time does not include shipping time.We reserve the right to delay processing during high order volumes, holidays, product launches, or unforeseen circumstances.

Shipping Rates & Delivery Estimates
Shipping fees are calculated and displayed at checkout.

Delivery times provided at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, or incorrect address details.

Shipping Destinations
We currently ship to Europe. 
We reserve the right to limit or cancel shipments to certain destinations at our discretion.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in product or shipping prices and are the customer’s responsibility.We are not responsible for delays caused by customs clearance.

Shipping Delays
We are not liable for shipping delays caused by carriers, customs authorities, natural events, labor disputes, or other circumstances beyond our reasonable control.

Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.We are not responsible for:

• Lost or stolen packages marked as “delivered”
• Delays or damage caused by the carrier

If your order is lost or arrives damaged, please contact us at info@wen-moon.be so we can assist with a carrier claim where applicable.

Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided at checkout.Reshipping fees may apply for returned orders.

Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published.

Contact Information
For questions about shipping, please contact:info@wen-moon.be